Effective Date: 1st March 2026
At BattleStationPro, customer satisfaction is important to us. This Refund Policy outlines return eligibility and procedures.
1. Return Eligibility
You may request a return within 14 days of receiving your order if:
• Item is defective
• Item arrived damaged
• Wrong item was delivered
Items must be:
• Unused
• In original packaging
• In resellable condition
2. Non-Returnable Items
We do not accept returns for:
• Used products
• Clearance or discounted items
• Gift cards
• Digital products (if applicable)
3. Return Process
To initiate a return:
- Email support@battlestationpro.com
- Include order number
- Provide photos (if damaged/defective)
- Await approval and instructions
Do not send items without prior authorization.
4. Refunds
Once approved and inspected:
• Refunds are processed within 5–10 business days
• Issued to original payment method
• Shipping fees are non-refundable (unless error on our side)
5. Exchanges
We replace defective or incorrect items when available.
6. Late or Missing Refunds
If refund not received:
• Check bank account
• Contact payment provider
• Then email us
7. Shipping Costs
Customers may be responsible for return shipping unless product is defective or incorrect.
8. Damaged Items
If your item arrives damaged, notify us within 48 hours of delivery with photos.
9. Policy Changes
We reserve the right to modify this Refund Policy at any time.
For return assistance, contact:
support@battlestationpro.com
